Tip!: The Mobile Sync feature requires an active Plex Pass Subscriptions subscription for the main Plex Media Server account.
Once you have added items to Sync, you can monitor the Sync Status using the Activity page in the Plex Web App.
Monitoring Sync Progress
You can monitor the Sync progress using the Activity page. To do this:
- Open Plex Web App and choose the Server being used on the left if there’s more than one
- Be sure both Plex Web App and the Server are signed into your Plex Account
- Click
Status icon
- Click Sync
Sync Status Overview
When a Sync job is being processed by the Server, you’ll see the list of jobs in the queue, and the current item being processed. In the example below:
- The item for “Game of Thrones” has been converted and are ready to sync
- The item “American Psycho” is being processed
- The item for “Archer (2009) is in the queue
Sync Details
You can see the individual status details by clicking the item.
Sync States
When a Sync item is being processed by the Server, you’ll see the list of items in the queue, and the current item being processed. There are a number of states the item will go through:
In Queue
Initially, the item will be in the queue, waiting to start. This will also happen if you have multiple sync jobs pending.
Being Converted
Once the process starts, the Plex Media Server will first create the optimized/compatible versions of the item(s). During this process, you’ll see the current progress.
If there are multiple media items within the sync job, you’ll see the progress for the current item and it will proceed through each item individually. You can click on the main sync job to see the Sync Status details window, which can be useful when there are multiple items in a sync job.
Waiting to be Downloaded (Mobile Sync)
After the processing completes, the sync job will be “waiting to be downloaded”.
Sync Complete
When the sync job completes its sync, it is marked as complete in Sync area.
Controlling Sync Items
You can control items being processed by the Server using the Activity > Sync page:
Edit a Sync Item
To Edit a Sync item:
- Open the Sync page
- Hover the mouse over the item you want to edit
- Click
in the slider that slides up
- Make any necessary changes
- Choose Save
Stop Syncing an Item
To delete an item being synced:
- Open the Sync page
- Hover the mouse over the item you want to edit
- Click X in the slider that slides up
- Confirm to stop synching an item