In many cases, users who currently have an active Remote Watch Pass or Plex Pass subscription can upgrade that subscription. That could be to change terms within the same subscription (e.g. go from monthly to yearly) or to upgrade across plans (switch from a Remote Watch Pass subscription to instead have a Plex Pass subscription).
Upgrading Within the Same Subscription
Users who already have an active Remote Watch Pass or Plex Pass subscription and wish to upgrade within the same subscription—for instance, upgrading from a monthly to yearly Plex Pass—can do so in many cases.
Choose the tab below based on where your existing subscription is billed and managed.
Users who already have a Plex subscription billed and managed directly with Plex are welcome to plan terms (e.g. from monthly to yearly) at any time. For monthly-to-yearly upgrades, the new subscription term will start automatically once the currently month ends. For Plex Pass upgrades to a lifetime Plex Pass, they will automatically receive a prorated credit for any paid subscription time remaining in the current Plex Pass subscription. To upgrade:
- Sign in to your Plex account that has the existing Pass subscription.
- Go to the account Subscriptions & Payments page.
- Choose the Manage subscription button on the tile for the current subscription.
- On the Manage subscription page, select the desired upgrade plan and Continue.
- On the summary page, review the details of the subscription upgrade and then use the Upgrade button to complete the subscription upgrade.
Once the user completes the upgrade flow, they will be charged as indicated.
Related Page: Subscriptions & Payments
Most users who already have an active monthly or yearly Plex Pass subscription billed and managed through the App Store/iTunes can choose to upgrade to a Plex Pass subscription that’s billed by Plex directly.
Note: Going through this upgrade process will result in the loss of any remaining time in the existing App Store subscription. There is no credit or refund for that remaining time.
To upgrade eligible accounts:
- Sign in to your Plex account that has the Plex Pass subscription that is billed by the App Store.
- Go to the account Subscriptions & Payments page.
- Choose the Manage subscription button on the subscription.
- Choose the new Plex Pass subscription plan (e.g. yearly or lifetime) and Continue.
- That will instruct you to go to your App Store account management and cancel future renewal of your subscription there (https://support.apple.com/billing).
- Once you’ve cancelled future renewal of the subscription, you can then confirm on our subscription upgrade page after refreshing it. (Keep in mind that continuing from that point will lose any remaining time in the existing app store subscription. There is no credit or refund for the remaining time.)
- The existing (App Store-based) subscription will then be removed from your Plex account and you’ll be taken to the page to start a new Plex Pass subscription through our site directly.
- You’ll need to start the new subscription on our site to complete the upgrade.
Tip!: In rare cases, you may need to restart a player app or Plex Media Server to pick up the subscription status change.
Related Page: Subscriptions & Payments
Users who already have an active monthly or yearly Plex Pass subscription billed and managed through Google Play can choose to upgrade to a Plex Pass subscription that’s billed by Plex directly. To upgrade:
- Sign in to your Plex account that has the Plex Pass subscription that is billed by Google Play.
- Go to the account Subscriptions & Payments page.
- Choose the Manage subscription button on the subscription.
- Choose the new Plex Pass subscription plan (e.g. yearly or lifetime) and Continue.
- On the summary page, review the details of the subscription upgrade and then use the Upgrade button to complete the subscription upgrade.
Once the user completes the upgrade flow, they will be charged as indicated and the new Plex Pass subscription will be active on the account.
Tip!: In rare cases, you may need to restart a player app or Plex Media Server to pick up the subscription status change.
Related Page: Subscriptions & Payments
Due to limitations in Roku and Amazon Appstore subscription management APIs, it is not currently possible to directly upgrade Plex subscriptions. Instead, to upgrade you can:
- Cancel renewal of your current subscription through the Roku Store.
- Wait for the subscription to expire and for it to be removed from your Plex account (usually within 24 hours of the expiration on app store’s side).
- Start a new Plex subscription on the account, either through Roku/Amazon again or directly through our website.
Related Page: Roku: Subscription Management
Related Page: Amazon AppStore: Subscription Management
Related Page: Plex Subscription Plans
Upgrading from Remote Watch Pass to Plex Pass
Sometimes, a user with a Remote Watch Pass subscription may decide that they want to upgrade to a full Plex Pass subscription. The process for doing so can vary, depending on where the Remote Watch Pass subscription is managed.
Choose the tab below based on where your existing subscription is billed and managed.
Users who already have a Remote Watch Pass subscription billed and managed directly with Plex are welcome to upgrade to a Plex Pass subscription at any time. When doing so, they will automatically receive a prorated credit for any paid subscription time remaining in the current Remote Watch Pass subscription. To upgrade:
- Sign in to your Plex account that has the Remote Watch Pass subscription.
- Go to the account Subscriptions & Payments page.
- Choose the Upgrade to Plex Pass button on the tile for the Plex Pass subscription.
- Choose the new Plex Pass subscription plan (e.g. monthly, yearly, or lifetime) and Continue.
- On the summary page, review the details of the subscription upgrade and then use the Upgrade button to complete the subscription upgrade.
Once the user completes the upgrade flow, they will be charged as indicated and the new Plex Pass subscription will be active on the account.
Tip!: In rare cases, you may need to restart a player app or Plex Media Server to pick up the subscription status change.
Related Page: Subscriptions & Payments
For users who have an active, recurring Remote Watch Pass subscription billed through the App Store, you can upgrade to a Plex Pass subscription through the iOS/iPadOS mobile Plex app.
- Ensure that your iOS/iPadOS mobile Plex app is signed in to the Plex account that has the Remote Watch Pass subscription billed through the App Store.
- Go to Settings > Account in the app and choose the Subscriptions option.
- A Plans screen will appear, listing both the current subscription (Remote Watch Pass) and any available upgrade subscription (Plex Pass).
- Choosing the Upgrade to Plex Pass button will allow choosing from available upgrade options.
- After choosing a plan for upgrading and Continuing, the user will be prompted by the App Store to confirm the subscription upgrade.
Related Page: Apple: Subscriptions and Billing
Note: It is not currently possible to upgrade from a recurring subscription to a lifetime Plex Pass subscription through the App Store itself. Most eligible accounts can upgrade to a lifetime Plex Pass billed through our website, using the instructions in the “Upgrading Within the Same Subscription” section above.
Users who already have an active monthly or yearly Remote Watch Pass subscription billed and managed through Google Play can choose to upgrade to a Plex Pass subscription that’s billed by Plex directly. To upgrade:
- Sign in to your Plex account that has the Remote Watch Pass subscription that is billed by Google Play.
- Go to the account Subscriptions & Payments page.
- Choose the Upgrade to Plex Pass button on the tile for the Plex Pass subscription.
- Choose the new Plex Pass subscription plan (e.g. yearly or lifetime) and Continue.
- On the summary page, review the details of the subscription upgrade and then use the Upgrade button to complete the subscription upgrade.
Once the user completes the upgrade flow, they will be charged as indicated and the new Plex Pass subscription will be active on the account.
Tip!: In rare cases, you may need to restart a player app or Plex Media Server to pick up the subscription status change.
Related Page: Subscriptions & Payments
Downgrading Subscriptions
It is not currently possible to directly “downgrade” a subscription. For instance, it is not possible to switch from a yearly Plex Pass to a monthly Plex Pass, nor is it possible to downgrade from a Plex Pass to a Remote Watch Pass subscription.
If you wish to do such a “downgrade”, you can:
- Cancel renewal of your the current Plex subscription
- Wait for the subscription to expire and for it to be removed from your Plex account (usually within 24-48 hours of the expiration)
- Start a new Plex subscription on the account
Billing Questions or Issues
In cases where you have a question or issue related to subscription upgrades, you can contact our Billing team.
Related Page: Contact Billing Team