Troubleshooting Subtitles

There are several reasons why you might not get the right subtitles. Currently, no error or message is given if a matching subtitle file isn't found on OpenSubtitles.org. You'll only notice that your preferred language subtitle isn't available.

No Subtitle Available for the Selected Language

Checking for a failure to fetch a subtitle file from OpenSubtitles.org has to be done by inspecting logs. To do this:

  • Navigate to /PMS Plug-in Logs/com.plexapp.agents.opensubtitles.log
  • Open the log file
  • Look for the item you're having trouble with

Related Page: Server > Log File Locations

An easy way to do this is to open the log file, then Plex Web App. Hover the mouse over the item and click the Refresh button that slides up. The last entry in the log will be OpenSubtitles activity for that show.

Note in the example below No subtitles available for language indicates no match was found on the OpenSubtitles site:

2011-03-23 11:49:57,622 (-4faed000) :  INFO (core) - Looking for match for GUID 8320d96a482b0bd2 and size 1451430201
2011-03-23 11:49:58,759 (-4faed000) :  INFO (core) - No subtitles available for language eng
2011-03-23 11:49:58,760 (-4faed000) :  INFO (core) - Looking for match for GUID 8320d96a482b0bd2 and size 1451430201
2011-03-23 11:49:59,893 (-4faed000) :  INFO (core) - No subtitles available for language fre