Plex for Windows Logs

For investigating some issues, we may ask you to share your logs. There are two logs generally of interest in these situations:

  • Logs from the Plex for Windows app
  • Logs from your Plex Media Server.

Logs from the Windows Device

When you need to retrieve logs from the Plex for Windows app, you can use "Network Logging" if you have an active network connection. You can also access the log files from the device directly.

Network Logging

The easiest way to share logs with Plex team members is usually to enable network logging. When you enable network logging in the Plex for Windows app, for the next 20 minutes all log messages from the app will be sent to a logging service. A handful of members of the Plex team have access to those logs and can pull them up without you having to download or upload anything. Only the Plex team has access to the logs though, so other forum members won't be able to help you.

Enable Remote Logging

To Enable Network Logging:

  1. Sign In: Make sure you've signed in with your Plex account in the app under Application Bar > Account
  2. Turn on Verbose Logging: Enable verbose logging, which is found under Charm Bar > Settings > Advanced > Log File
  3. Enable Network Logging: Enable remote logging, which is found under Charm Bar > Settings > Advanced > Network logging

Reproduce and Report the Issue

Reproduce the issue you're having. Network logging only lasts for 20 minutes, so reproduce the problem right after turning it on.

Post a description of the problem in the forums if you haven't already. Then just let us know your Plex username and about when you turned on the logging so we can find it.

Related Page: Plex Support Forums

Standard Plex for Windows Logs

Enable Logging

First, ensure that the logging level is increased so that all the information is present:

  • Turn on Verbose Logging: Enable verbose logging, which is found under Charm Bar > Settings > Advanced > Log File

Log File Location

The log file for the Plex for Windows app can be found at:

%LOCALAPPDATA%\Packages\CAF9E577.Plex_aam28m9va5cke\LocalState\Logs

Reproduce and Report the Issue

Reproduce the issue you're having.

Post a description of the problem in the forums if you haven't already. Attach the log file to the forum post or else upload it to somewhere such as Dropbox and provide a link to the file.

Related Page: How do I attach files in the forums?
Related Page: Plex Support Forums

Plex Media Server Logs

Your Plex Media Server keeps a log file that's often useful: "Plex Media Server.log". Where exactly the file is stored depends on your operating system.

Related Page: Plex Media Server log files