In cases where Plex Home Theater is actually crashing, the crash logs can be very useful in helping to diagnose the cause. Log location and availability will vary by platform.
Tip!: If you're sharing a crash log to get assistance, please also include the "normal"
Plex Home Theater.log file to go along with it.
Related Page: Plex Home Theater Log File
Note: The next time you launch the application, the crash logs will be uploaded for aggregate analysis of crashes and will then be removed. Therefore, please retrieve the crash log prior to launching Plex Home Theater again.
Crash Dumps Handled by Plex Home Theater
Remember, these crash logs (or "crash dumps" in Windows terminology) will typically be removed the next time Plex Home Theater is launched, so please retrieve them beforehand. The location of crash logs will be under:
%APPDATA%\Plex Home Theater\cache\CrashReports\
Crash Dumps Handled by Windows
In rare cases, Plex Home Theater may fail in such a way that the automatic crash handling itself fails. In such a situation, it's sometimes possible to have Windows still handle the crash information.
The following steps enable automatic crash dumps on Windows Vista SP1 and later:
- Open the "RegEdit" program
- Navigate to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting
- Under Windows Error Reporting, create a new registry key named LocalDumps.
If Plex Home Theater crashes after this and the crash dump is not found in the above location, you may find a dump file under:
The dump file will be named something along the lines of
Plex Home Theater.exe.5884.dmp.
Before Plex Home Theater is launched again, use the Finder's Go menu, select Go To Folder... then enter the following in the dialog box that pops up:
Crash logs will usually be located there.
In some rare cases, it's possible that the crash logs may still be located in the OS's standard location, so you can also look under the following locations if crash logs aren't available in the above location: