Android, Android TV, Fire TV Logs

For investigating some issues, we may ask you to share your logs. There are two logs generally of interest in these situations:

  • Logs from the Android app
  • Logs from your Plex Media Server.

Mobile Device

When you need to retrieve logs from the Android app, there are a few ways to do so. Emailing the logs and device data directly from the app gives you the most comprehensive information. If you have an active network connection, you can use "Network Logging", though the information that can be logged is limited.

Share debugging data

It's possible to get detailed device logs and email them to a specified address.

Tip!: The Share debugging data feature is able to capture more logs than standard Network Logging and in particular can capture additional information related to video playback. If you're specifically having video playback issues, this can be a better choice.

Note : Share debugging data is not available on Android TV devices. Please use Network Logging instead.

Emailing the Logs

  1. Sign In: Make sure you've signed in with your Plex account in the app under Settings > Account
  2. Share debugging data: Go to Settings > Help & Support> Debugging > Email Device Logs , which will open a new pre-formatted email in your default email application. The email will have some pre-filled details as well as an attachment of the device logs.
  3. Enter Email Address and Send: If you're contacted and instructed to send the email somewhere specific, enter that address as the recipient. Otherwise, you can simply send them to yourself.

Reproduce and Report the Issue

Be sure that you've reproduced the issue before you email the device logs.

Post a description of the problem in the forums if you haven't already. If you emailed the logs to yourself, attach them to the forum post.

Related Page: How do I attach files in the forums?
Related Page: Plex Support Forums

Network Logging

When you enable network logging in the Android app, for the next 20 minutes all log messages from the app will be sent to a logging service. A handful of members of the Plex team have access to those logs and can pull them up without you having to download or upload anything. Only the Plex team has access to the logs though, so other forum members won't be able to help you.

Enable Network Logging

To Enable Network Logging:

  1. Sign In: Make sure you've signed in with your Plex account in the app under Settings > Account
  2. Enable Network Logging: Enable remote logging, which is found under Settings > Help & Support> Debugging

Reproduce and Report the Issue

Reproduce the issue you're having. Network logging only lasts for 20 minutes, so reproduce the problem right after turning it on.

Post a description of the problem in the forums if you haven't already. Then just let us know your Plex username and about when you turned on the logging so we can find it.

At the bottom is a Wifi IP address and a Server port. While Network logging is enabled you can go to [WifiIP]:[serverport]/logging (for example 192.68.7.123:47106/logging) in a browser on a device on same network to view the logs being sent

Related Page: Plex Support Forums

Android TV & Fire TV

When you need to retrieve logs from your Android TV or Amazon Fire TV device, you can do so by turning on logging, reproducing the issue, then retrieving the logs.

Generate the Logs

First, you'll need to generate the logs you want.

Enable Network Logging

In the app, you need to turn on logging.

  • Settings > Privacy Row > Network Logging > ON

Reproduce Issue

Once you've enabled logging, simply reproduce the issue you're having. The logging will only remain enabled for 20 minutes, so reproduce the problem right after turning it on.

Using the Logs

Grab the Logs

After enabling the logging and reproducing the issue, you can grab your device logs:

  1. In a browser, go to http://IPofAndroidDevice:32500/logging (where IPofAndroidDevice is the local IP address of your FireTV or Android TV)
  2. Save the browser page as a text file or copy-paste it into a text file and save

Tip! The URL is listed on the bottom right of setting screen.

When the logging is enabled, the logs are also sent to a logging service. A handful of members of the Plex team have access to those logs and can pull them up, but the logs are only available for a few days. Only the Plex team has access to the logs though, so other forum members won't be able to help you.

Report the Issue

Post a description of the problem in the forums if you haven't already. Attach the text file with logs to the post. (You can also let us know your Plex username and the approximate date and time you enabled the logging so we can look on the logging service, but remember that they're only available there for a short time.)

Related Page: How do I attach files in the forums?
Related Page: Plex Support Forums

Plex Media Server Logs

Your Plex Media Server keeps a log file that's often useful: "Plex Media Server.log". Where exactly the file is stored depends on your operating system.

Related Page: Plex Media Server log files