When investigating many issues, we may ask you to share your logs.
Set up Logging
You’ll first need to set things up so that you can get logs from the Xbox One app.
Enable Xbox One Logging
First, you need to enable logging so that the app will send log information to your Plex Media Server.
- Open Settings under the user menu
- Choose Privacy
- Enable the Log to Media Server preference
Once you do this, the Xbox One app will automatically send log lines to the Plex Media Server to which you’re connected.
Plex Media Server Logs
Now that you’ve enabled the logging in the Xbox One app, it will send the log information to your Plex Media Server. The logs will be included in your regular Plex Media Server.log files. Where exactly the file is stored depends on your operating system.
Related Page: Plex Media Server Logs
Reproduce and Report the Issue
With logging set up and now that you know where the Server log file is located, reproduce the issue you’re having on the Xbox One.
- Reproduce the issue
- Post a description of the problem in the forums if you haven’t already
- Attach (do not simply paste into the post) your downloaded Plex Media Server logs zip to the post
Related Page: Plex Support Forums
Related Page: How do I attach files in the forums?