When investigating some issues, we may ask you to share your logs.
Set up Logging
You'll first need to set things up so that you can get logs from the Xbox One app.
Enable Xbox One Logging
First, you need to enable logging so that the app will send log information to your Plex Media Server.
- Use the button on the controller to open the app menu
- Choose Settings
- Choose Advanced
- Set the Server Logging preference to Enabled
Once you do this, the Xbox One app will automatically send log lines to the Server to which you're connected.
Plex Media Server Logs
Now that you've enabled the logging in the Xbox One app, it will send the log information to your Plex Media Server. The logs will be included in your regular
Plex Media Server.log file. Where exactly the file is stored depends on your operating system.
Related Page: Plex Media Server log files
Reproduce and Report the Issue
With logging set up and now that you know where the Server log file is located, reproduce the issue you're having on the Xbox One.
- Reproduce the issue
- Post a description of the problem in the forums if you haven't already
- Attach (do not simply paste into the post) your
Plex Media Server.logfile to the post