For investigating tricky issues, we may ask you to share your logs. There are two logs generally of interest in these situations:
- Logs from the Roku app
- Logs from your Plex Media Server (in cases where the issue is related to personal media)
Logs from the Roku App
If you need to share logs with a Plex team member to troubleshoot something, you can enable logging within the Plex app on Roku. App logs can provide important information to help investigate issues. Logs can retrieved from the local device for access by the user. You’ll be able to look at the logs yourself and copy them out to share for investigations.
Enable and Access Local Logging
- Enable local logging within your Plex app on Roku, which is found under Settings > Advanced in the app, and then enable the Logging option.
- You’ll see an IP address displayed in the app settings when you enable the logging (basically,
http://ROKU_IP:8324/logs). - Reproduce the issue you’re having, after you’ve enabled the logging.
- Open the URL from in a browser on your computer/other device that’s on the same local network, so you can see the logs.
- Copy the logs from the page and paste into a text file or otherwise save the logs to a file.
Report the Issue
Post a description of the problem in the forums if you haven’t already. In the post, be sure to:
- Provide detailed information about what the issue is
- Give exact steps to reproduce the issue
- Attach the logs that you generated and saved earlier
Related Page: Plex Forums
Plex Media Server Logs
Your Plex Media Server keep logs that are often useful, too. When reporting your issue in the forums, attaching the logs zip file from your server can be beneficial, too.
Related Page: Plex Media Server Logs