I forgot my Plex Account PIN; how can I reset it? How can I change my PIN?

If you've set a PIN on your Plex account, it's possible to reset that PIN.

Related Page: Plex Pass > Plex Home

Regular Plex Account

If you know the current PIN

If the current PIN is known, then simply edit the current PIN on the Settings > Users > My Home page in Plex Web App.

  1. Click the lock icon for the account
  2. Enter the current PIN to unlock it
  3. Once unlocked, either set a new PIN or use the Remove link

Related Page: Plex Media Server > Users > My Home

If you've forgotten the current PIN

The account owner must reset or remove their own PIN if they've forgotten it.

  1. Sign in to the corresponding Plex Account on the plex.tv website
  2. Enter the account profile page:
  3. Remove or change the value from the Plex Account PIN field:
  4. Enter the Current Password for the account
  5. Use the Update button to save the changes

Managed User

For Managed Users, the Plex Home admin can remove or change the PIN for that user.

  1. Click the lock icon for the Managed User
  2. The admin will not need to enter the current PIN
  3. Either set a new PIN or use the Remove link

Related Page: Plex Media Server > Users > My Home