Why am I locked out of Server Settings and how do I get in?

In some rare situations, you may find yourself "locked out" from being able to access your Plex Media Server and unable to directly access the server settings. This typically occurs after you change your password, remove your Server "Device" entry, or otherwise invalidate the existing authentication token that your Server uses.

You'll often see this exhibited as a "You do not have permission to access this server" message when viewing in the Plex Web App.

Related Page: Plex Home

Access Special Server Settings

There are a number of "hidden" special settings related to your Plex Media Server, which are stored in a special location that varies by operating system. You'll first need to go open those settings.

Windows

Certain Plex Media Server settings are stored in the registry on Windows. In the registry, they're located under:

Computer\HKEY_CURRENT_USER\Software\Plex, Inc.\Plex Media Server

Tip!: We strongly encourage you to make a standard backup of either the full registry or only the specific "Plex Media Server" registry key prior to making any changes.

Related Page: Microsoft - Back up the registry
Related Page: How to Modify the Windows Registry

OS X

Using the Finder's "Go" menu, select Go To Folder... then enter the following in the dialog box that pops up:

~/Library/Preferences/

The file in question is the com.plexapp.plexmediaserver.plist file.

Tip!: We strongly encourage you to make a backup of the com.plexapp.plexmediaserver.plist file prior to making any changes.

Open that file in a standard text editor such as TextEdit.

Linux

In Linux, the Preferences.xml file in the main Plex Media Server data directory contains the corresponding settings.

Related Page: Where is the Plex Media Server data directory located?

Tip!: We strongly encourage you to make a backup of the Preferences.xml file prior to making any changes.

Open that file in a standard text editor.

Remove Certain Entries

Once you've opened the special settings for editing, you'll need to remove some specific entries there.

Windows

Once you're editing the appropriate Registry area, simply highlight the following entries and delete them:

  • PlexOnlineHome
  • PlexOnlineMail
  • PlexOnlineToken
  • PlexOnlineUsername

OS X

  1. Quit/exit your Plex Media Server
  2. In your text editor, remove the following sets of lines from the com.plexapp.plexmediaserver.plist file:
    <key>PlexOnlineHome</key>
    <true/>
    
    <key>PlexOnlineMail</key>
    <string>jane@example.com</string>
    
    <key>PlexOnlineToken</key>
    <string>BxTVDdUHGGq79JpiEPyC</string>
    
    <key>PlexOnlineUsername</key>
    <string>ExampleUser</string>
  3. Save the edited file
  4. Launch your Plex Media Server

Tip!: When running OS X 10.10 (Yosemite) or newer, you need to reboot the computer in order for the changes to take effect as the preferences are cached.

Linux

  1. Quit/exit your Plex Media Server
  2. In your text editor, remove the following attribute/key pairs from the Preferences.xml file:
    PlexOnlineHome="1"
    
    PlexOnlineMail="jane@example.com"
    
    PlexOnlineToken="BxTVDdUHGGq79JpiEPyC"
    
    PlexOnlineUsername="ExampleUser"
  3. Save the edited file
  4. Launch your Plex Media Server

Restore Access to Your Plex Media Server

Now that you've edited the value, you just need to get back in to your Plex Media Server.

Load the Local Version of Plex Web App

You first need to launch the local version of Plex Web App rather than the hosted version. For instance, if you're on the computer running the Plex Media Server, you can go to: http://localhost:32400/web or http://127.0.0.1:32400/web

See the related article for details on how to access "locally".

Related Page: Opening Plex Web App

Sign in to Plex Web App

Sign in to your Plex account in the local version of Plex Web App.

Tip!: If you're already signed into Plex Web App there, first sign out and then sign back in. That will clear connection info for you.

Related Page: Using Plex Web App > Plex Account

Sign Your Server in to Your Plex Account

Sign in to your Plex Media Server with your Plex account as normal.

Related Page: Sign in to Your Plex Account