Accessing Internal Storage

To access Plex Media Server logs or default media folders on the NVIDIA SHIELD device itself, you'll need to access the device's internal storage. This is generally easy to do.

Depending on how you access (such as if you follow our recommended methods below), the following locations will normally be immediately accessible. In some cases, you may first have to open a /sdcard folder to see them.

Important locations:

  • /Plex Media Server/Logs
  • /Plex Media Server/Logs/PMS Plugin Logs

Media folders such as TV, Home Movies, Movies, or Photos are found at the root the location (e.g. /Movies).

Related Page: Reporting Issues with Plex Media Server

Enable NVIDIA SHIELD Storage Access

Note: You need to ensure that you've updated Plex Media Server via the Google Play Store to have SMB support on the SHIELD.

If you are accessing from a computer, the easiest way is by enabling network access via SMB.

  1. Go the the settings of the NVIDIA SHIELD itself (not the Plex app settings).
  2. Choose Storage & Reset.
  3. Select Over local network and turn it on.
  4. It will present you with the username, password, and IP.
  5. Stay on this screen and you can now access it on your desktop computer; see below for details. 

Note: If you connect an external drive to expand storage when this is already enabled you will need to turn storage access off then on again so the new drive is available on the network.


On OS X it will show in the "Shared" section of the Finder. You can also use the Finder's Go menu.

  • From the Finder's Go menu, select Connect to Server....
  • Enter in  smb://IPofShield (where IPofShield is the IP address given in step 4 above).
  • Enter in the username and password from the SHIELD.


On Windows, the SHIELD will show in the "Network" area of the file explorer. Just double-click SHIELD (which may show more up more than once), then enter in the username and password provided by the SHIELD.


On desktop Linux versions like Ubuntu, it has a "Network" browser like Windows. You will likely need to install cfs-util in order to access the SMB share from the SHIELD.

sudo apt-get install cifs-utils

In Ubuntu Desktop you can access via Connect to Server with the "Files" app.

  • Enter in  smb://IPofShield (where IPofShield is the IP address given in step 4 above).
  • Open on the "Internal" share that then shows
  • Enter in the username and password from the SHIELD.

Android File Browsing Software

There are a few choices for file browsing on the SHIELD itself. One of the more popular applications is "ESFileExplorer", which you can also use to transfer files to/from a drive connected via USB.

Google Play Store link: ES File Explorer