Unlocking or Activating Plex for Android

The Plex for Android app is available to download for free from the Google Play or Amazon app stores. While many features of the app are available to use for free and users can test out all of the features, the app must be unlocked in order to access full functionality.

Related Page: FAQ > Android > What are the features and limitations without unlocking the app?

The app can be unlocked in multiple ways, as detailed below.

Options to Unlock the App

While you can use a lot of features in Plex for Android without unlocking the app, you won't be able to use the full functionality. The app can be unlocked in multiple ways:

Plex Pass Subscription

Users with an active Plex Pass subscription have free access to the Plex for Android app when using their Plex account. Free access to many Plex apps is one of the premium benefits of a subscription.

Tip!: To unlock the app using your Plex Pass subscription, simply sign in using your Plex account!

Related Page: Plex Pass > Free Access to Plex Apps

Members of a Plex Home

If your Plex account is a member of a Plex Home, that will also allow you to unlock the Plex for Android app. To do so, simply sign in to the app using your Plex account.

Related Page: Plex Pass > Plex Home

One-Time Purchase in the App

Tip!: If you previously purchased the app in the Google Play or Amazon app store in the past, you do not need to purchase it again! See the information below.

Users who don't have a Plex Pass subscription—and aren't interested in the features and benefits of a subscription—can unlock Plex for Android through a simple one-time purchase.

Warning!: Doing the in-app purchase of Plex for Android does not give you a Plex Pass subscription; it only unlocks the app itself. If you want a subscription, get Plex Pass on our website and then sign into your account in the app instead.

Note: Purchasing the app in one app store (e.g. Google Play) does not unlock the app for you in other app stores (e.g. Amazon). Purchases are restricted to the corresponding app store.

Google Play Store

To unlock Plex for Android through the one-time purchase in the Google Play store:

  1. Use the UNLOCK APP button at the bottom of the activation screen
  2. A purchase window will appear to let you approve the in-app purchase

Warning!: In-app purchases cannot be refunded, so we encourage you to test the functionality of the app prior to purchasing!

Amazon App Store

To unlock Plex for Android through the one-time purchase in the Amazon app store:

  1. Use the Activate Now button at the bottom of the activation screen
  2. A purchase window will appear to let you approve the in-app purchase

Warning!: In-app purchases cannot be refunded, so we encourage you to test the functionality of the app prior to purchasing!

Previous Purchase on Google Play

Users who have purchased the app through Google Play in the past will typically have the app automatically unlocked when you upgrade the app and you won't need to do anything at all. If that doesn't happen for you, though, don't worry!

  1. On the activation screen, tap the If you already purchased this app, tap here to restore your purchase text at the bottom. (Note that you may be asked to enable the Contacts permission in Android.)
  2. If it is successful in finding your purchase a notification will show.
  3. If your purchase is not found, you'll see an information screen. Hit the Send Now button at the bottom.
  4. A pre-formatted email will open up. Verify the information (correcting it if necessary) and send the email.
  5. Verification on our side is usually very quick, but in some cases it may take a while. Please be patient and we'll assist you as quickly as possible!