You can enable logging in the Smart TV app, which will have the app send log data to the selected Plex Media Server. It can be useful to enable this, reproduce the issue and gather the Plex Media Server log, then disable logging in the app.
Related Page: Which Smart TV models are supported?
Tip!: The logging can be pretty active, so we we recommend you only enable it when reproducing an issue for investigation. Also, leave the Logging Level setting at the default of
Debug, unless specifically requested otherwise.
- In the app, open the Settings and go to Advanced > Log to Media Server and enable the setting for the desired Plex Media Server
- Reproduce the issue you’re experiencing
- Turn off the logging (set back to
- Gather your Plex Media Server logs
Related Page: Reporting issues with Plex Media Server
Report the Issue
Once you’ve reproduced the issue and gathered the Plex Media Server log zip, you can report it in our support forums. Post a description of the problem in the forums if you haven’t already. Be sure to attach the log file you gathered to your forum post.