Find help resources related to your Plex Media Server. You can access these under Settings > Troubleshooting in the Plex Web App.

Related Page: Plex Web App

Optimize Database

The Optimize Database option cleans up the server database from unused or fragmented data. For example, if you have deleted or added an entire library or many items in a library, you may like to optimize the database. Confirmation is given once the optimization for the server is complete.

This action is performed on the currently selected server only.

Clean Bundles

Poster images and other metadata for items in your library are kept in “bundle” packages. When you remove items from your library, these bundles aren’t immediately removed. Removing these old bundles can reduce the size of your install.

This action is performed on the currently selected server only. By default, your server will automatically clean up old bundles once a week as part of Scheduled Tasks.

Related Page: Scheduled Tasks

Download Logs

Logs from your Plex Media Server are often crucial for investigating an issue or problem you may encounter. If you post about a problem in our community forums, you will often be requested to post your log files there.

Use the Download Logs button to have the server generate a zip file for your browser to download, which contains:

• Core server logs
• Scanner logs
• DLNA logs
• Default metadata agent logs
• Plex system framework logs

Note: It is important to be aware that the zip file will not contain logs from third-party metadata agents, plugins, or tools. Those can still be retrieved manually from the logs directory.

When you need to share logs to help investigate an issue, you can now simply grab the zip file and share that.

Related Page: Reporting issues with Plex Media Server
Related Page: Plex Media Server Logs
Related Page: Crash Logs: Plex Media Server

Download Database

Using the Download Database button, your Plex Media Server will zip up the current server database for your browser to download. Depending on the size of your libraries and the power of the device running your Plex Media Server, this process may take a little while to complete and the zip file could be many megabytes in size.

Tip!: In most cases, a database is not needed when investigating an issue, so you should only provide one when specifically requested.

Related Page: Restore a Database Backed Up via 'Scheduled Tasks'

You can always make use of our support resources at any time:

• Support Site: https://support.plex.tv/
• Community Forums: https://forums.plex.tv/