Support Articles
FAQ & Troubleshooting
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- Why is some of my content not found?
- What kind of CPU do I need for my Server?
- How do I delete something from my Library?
- Why does Plex Media Server say my content is unavailable?
- Why am I locked out of Server Settings and how do I get in?
- Plex Media Server can’t sign in to Plex account or be claimed
- Why is Plex using lots of CPU when nothing is playing?
- Why is there an unclaimed media server on my network?
- Why is my Plex Media Server directory so large?
- Western Digital My Passport Wireless Pro
- Netgear Nighthawk X10 Router
- What are video preview thumbnails in Plex?
- How do I manage my media and Plex Media Server?
- Windows: Errors trying to upgrade, install, or uninstall Plex Media Server
- How do I use multi-disc support for my music libraries?
- How do I turn off Trailers and Extras from being retrieved?
- If a transcode is “throttled”, is that bad?
- Crash Logs: Plex Media Server
- Windows: Transcoder failures during playback, live TV, or DVR recording
- Plex Media Server Logs
- Why can’t the Plex app find or connect to my Plex Media Server?
- Why is my video stream buffering?
- Troubleshooting Remote Access
- Does the computer have to stay running?
- Why do I get the “This server is not powerful enough to convert video” message?
- Platforms no longer supported by Plex Media Server
- How do I see what is being played by Plex apps?
- How do I get subtitles to work?
- Why does content I deleted on my drive still show up?
- Windows: Repeated crashes of Plex Media Server
- Where is the Plex Media Server data directory located?
- Where are Plex Media Server cached images stored on my computer?
- Why does iTunes launch when Plex Media Server is started?
- Why does CPU usage spike for Plex Media Server when it’s not doing anything?
- How do I add theme music for a TV show?
- What network ports do I need to allow through my firewall?
- Why are ISO, VIDEO_TS, and other Disk Image Formats Not Supported?
- How to add Plex’s package signing public key to Synology NAS Package Center
- Reporting issues with Plex Media Server
- Why do I get metadata but no images for my library items?
- Windows: “Key not valid for use in specified state” error and transcoding/analysis issues
- Windows: Local Plex Web App times out or never loads
- Clearing Plugin/Channel/Agent HTTP Caches
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