Support Articles

Player Apps and Platforms

• Alexa Voice Control

  • Getting Started with Alexa Voice Control
  • Alexa Voice Commands

• Android (mobile)

  • Navigating the Mobile Apps
  • Customizing the Mobile Apps
  • Settings: Plex for Android (mobile)
  • Unlocking or Activating Plex for Android
  • What are the features and limitations without unlocking the app?
  • Android, Android TV, Fire TV, Portal Logs
  • Purchasing a Plex Pass Subscription Through Google Play
  • Android Auto
  • I have Plex Pass, so how do I use Plex for Android for free?
  • Purchasing a Plex Pass Subscription Through Amazon
  • Opening a Local Video File (mobile)

• Android TV, Fire TV, Portal

  • Navigating the Big Screen Apps
  • Customizing the Big Screen Apps
  • Settings: Android TV
  • Android, Android TV, Fire TV, Portal Logs
  • Purchasing a Plex Pass Subscription Through Google Play
  • Purchasing a Plex Pass Subscription Through Amazon

• Apple TV

  • Navigating the Big Screen Apps
  • Customizing the Big Screen Apps
  • Settings: Plex for Apple TV
  • How do I get Plex content to show up in the Top Shelf?
  • How do I delete content using the Apple TV app?
  • Do I need a Plex account to use the Apple TV app?
  • Apple TV Logs

• Chromecast

  • Casting Support
  • Cast from Browser or Desktop
  • Cast from Android
  • Cast from iOS
  • Does content stream directly to the Chromecast or through the casting device?
  • Why does the Chromecast show my BT router page?
  • Why can’t I see Chromecast on my Amazon-based Android device?
  • Why can’t I see Chromecast on my iOS 5 device?

• iOS

  • Navigating the Mobile Apps
  • Customizing the Mobile Apps
  • Settings: Plex for iOS
  • Unlocking or Activating Plex for iOS
  • Purchasing a Plex Pass Subscription Through iTunes
  • iOS Media Playback
  • iOS/iPadOS Logs
  • Do I need a Plex account to stream locally?
  • What are the features and limitations without unlocking the app?
  • Can I use the in-app purchase with Family Sharing?
  • Can I AirPlay if I require secure connections and have DNS Rebinding protection?
  • Will Plex work on my older iOS devices?
  • Downloads for iOS
  • iOS App System Permissions

• NAS Devices

  • NAS Compatibility List
  • NAS Devices and Limitations
  • Is Plex Media Server on a NAS Right for Me?
  • Mounting Network Resources
  • Installing Plex Media Server on FreeNAS
  • Install Plex Media Server on a TerraMaster NAS
  • Western Digital My Cloud Home

• NVIDIA SHIELD

  • Setting Up and Managing Plex Media Server on NVIDIA SHIELD
  • Media Storage Options for NVIDIA SHIELD
  • Accessing SHIELD Storage
  • Limitations When Running Plex Media Server on NVIDIA SHIELD
  • Moving server data storage location on NVIDIA SHIELD

• PlayStation

  • Navigating the Big Screen Apps
  • Customizing the Big Screen Apps
  • Settings: PlayStation
  • What media formats are supported?
  • Why can’t it find my local server?
  • Where is Plex for PlayStation available?
  • Logging for PlayStation
  • Is it available for the PlayStation TV and PlayStation Vita?
  • Is a PlayStation Plus subscription required?

• Plex HTPC

  • HTPC – Getting Started
  • HTPC – Settings
  • Plex HTPC Logs
  • Plex HTPC Input Maps

• Plex Web App

  • Customizing Plex Web
  • Overview
  • Opening Plex Web App
  • Cinema Trailers & Extras – Plex Web App
  • Why are there old or duplicate Server entries in the Dashboard sidebar?
  • Interface Overview
  • Using the Library View
  • Viewing Item Details
  • Plex Web App Settings
  • Plex Web App Player
  • Devices
  • Server Status and Dashboard
  • Plex Account
  • Updating Plex Web App
  • Plex Web App Logs

• Roku

  • Navigating the Big Screen Apps
  • Customizing the Big Screen Apps
  • What models are supported for the Plex for Roku channel?
  • Purchasing a Plex Pass Subscription Through the Roku App
  • Settings: Plex for Roku
  • Roku Logs
  • Is 4K content supported on the Roku?
  • Do I need a Plex account to use the Roku channel?
  • Is Plex for Roku open source?

• Plex VR

  • Plex VR for Gear VR & Oculus Go
  • Plex VR for Daydream

• Smart TV

  • Plex for Xumo/Xfinity Overview
  • Navigating the Big Screen Apps
  • Customizing the Big Screen Apps
  • Which Smart TV models are supported?
  • What media formats are supported on Smart TVs?
  • Why can’t it find my local server?
  • How do streaming quality selections work?
  • Logging for Smart TV App

• Sonos

  • Requirements for using Plex for Sonos
  • Control Sonos Playback With a Plex App
  • Installing the Plex for Sonos Service
  • Navigating Plex for Sonos
  • Sonos Playback

• Windows, Mac, Linux Desktop

  • Introduction and Installation
  • Configuration and Usage Options
  • Downloads for Windows, macOS, Linux Desktop
  • Plex for Windows/Mac/Linux Desktop App Logs
  • Audio Configuration

• Xbox

  • Settings: Xbox
  • Xbox One Logs
  • Xbox One Controller Mapping
  • What media formats are supported on Xbox?
  • Why can’t the Xbox One app find my local server?
  • What information is sent to Microsoft?
  • Is Xbox Live Gold required?